kahlemich production

kahlemich Production  external support

External Support & Promotions Policy

Effective Date: 3 May 2026

Introduction

At kahlemich production, we provide external support channels to help players with promotions, goodies, in‑game items, bug reports, and user reports. This policy explains how these support services work and how you can contact us if something goes wrong.

Promotions, Goodies & In‑Game Items

We may offer external promotions, reward codes, goodies, or special in‑game items through our website, social media, or community events.

If You Do Not Receive Your Promotional Items

If you participated in a promotional campaign or redeemed a reward code but did not receive the in‑game item, please contact us so we can verify and deliver it.
📧 [email protected]
Please include:

  • Your nickname
  • The game (Cubic Verse, Cubic Wars, SNENK, Only Cubic Up, Cosmicnauts, Cube Runners 2, Novalight)
  • The promotion or campaign name
  • The code you redeemed (if applicable)
  • A screenshot of the promotion or redemption

We will investigate and ensure you receive your item if eligible.

Reporting Users

If you encounter a player who is:

  • Abusive
  • Cheating
  • Harassing others
  • Violating our Terms of Service

You can report them directly:
📧 [email protected]
Include:

  • The nickname of the user
  • The game where it happened
  • A description of the incident
  • Any evidence (screenshots, video clips)

We review all reports and take appropriate action.

Reporting Bugs

If you find a bug or technical issue, please report it to help us improve the game.
📧 [email protected]
Include:

  • The game
  • What you were doing when the bug occurred
  • Steps to reproduce it
  • Your device/platform (Quest, PCVR, Android, etc.)
  • Screenshots or videos if available


Copyright Concerns

If you believe any content in our games or promotional materials infringes on your copyright, notify us immediately.
📧 [email protected]
Include:

  • Your full name
  • A description of the copyrighted material
  • Proof of ownership
  • The location of the content in question

We will investigate and take action according to applicable laws.

Contact Information

For all external support matters — missing items, promotions, user reports, bug reports, or copyright issues — contact:
📧 [email protected]
We aim to respond as quickly as possible.